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Analysis Identifying a problem As the estate agent's system of working is on paper and cards, there would be a number of problems they may have had to deal with. One problem which would occur would be that there would be a great difficulty in updating customer information, this is very important as when the customers change any of their personal details such as addresses, telephone numbers, names, the estate agent will not be able to keep track of these things, leading to no contact with the customer. This could also result in them loosing business as difficulties could be faced when there are potential buyers of a property are then not able to proceed with their interest due to lack of communication and necessities of a company. The form in which the data is stored is also unreliable as it is stored on paper. The paper can easily be damaged or...

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