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Pass 2, Task 2 Introduction; In this task, I will describe the process of identifying training needs to meet organizations objectives; I will write a report on Marks & Spencer. Marks and Spencer is one of the best-known British retailers, with more than 450 stores within the UK, employing more than 65,000 people. The company also operates outside of the UK, where it has a developing business in places as far as Hong Kong. The change which affected Marks and Spencer; In recent years UKs retailing industry has been famous for its strong competition, leaving customers much more aware of where they want to shop for products/services. Customers prefer to shop at a place in which they know is reasonable in price, and also offers good quality products and services. Customers also know which type of shopping experience they need and want, and this has made it very difficult for retailers such as...

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