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INVESTIGATING CUSTOMER SERVICE Introduction: In this report I will be investigating customer service of two complementary businesses which are China Place and Sainsburys. One of the businesses will be small business whereas the other business will be large. I will also be investigating how each of the originations makes their customer satisfied and meet their requests. I will be looking at internal and external customer of both organizations, different types of customers, customer expectations, pre-transactional, transactional, and post-transactional, how customer expectations affect customer service also similarities and differences between both businesses. I will then conclude the information that I have found out during my investigation of China place and Sainsburys. China Place China Place is a retail outlet store and has been trading over 10 years. China Place sells products which are for table and home wares. For China Place there is not much of competition because it is the only store that sells...

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