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customer services
Member rating: No Rating | Words: 1166 | Submitted: Thu Mar 06 2008
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Customer Service Legislation The goods supplied to customers and the customer service provided is influenced by certain factors in UK. The way that the products are sold: Effects on customer service of regulating the nature and standards of products: * Sale of Goods Act, 1979 - the product must be sold according to the description and satisfactory quality also fit for purpose. For example at Thorpe Park they cannot advertise the tickets for a certain price and sell it at different price at the gates. * Supply of Goods and Services Act, 1982 - services must be at merchantable value and at practical rates. For example if customers book for two tickets and they only have 1 ticket given. * Food Safety Act, 1990 - the food must be quality and up to standards. For example at Thorpe park restaurants they cannot sell food which is decayed or has passed its sell by date. Not all of...
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